United Rentals Manager, Operations Excellence in Boston, Massachusetts
United Rentals, Inc. is an $8 billion dollar Fortune 500 organization and the largest equipment rental company in the world. The company has an integrated network of over 1,100 rental locations in 49 states, every Canadian province, and 11 in Europe. The company's 18,000+ employees serve construction and industrial customers, utilities, municipalities, homeowners and others. Additional information about United Rentals is available at unitedrentals.com
The Manager of Ops Excellence gains and sustains a competitive advantage for the Company by assisting in developing and managing the implementation of Operational Excellence/innovation projects for the company and within multiple regions. Works in support of the Operations Excellence team to achieve and drive operational excellence through people, innovation and the use of technology. Provide short and long term support for process innovation initiatives.
Take a leadership role in implementing process improvements and broad-based implementation of changes Work closely with Director of Business Innovation and Operations Excellence Team to translate best practice processes into action in target branches.
Work closely with Director of Business Innovation and Operations Excellence Team to develop broad-based implementation blueprints and timelines to optimize results and speed of implementation.
Achieve buy-in on implementation blueprints and timelines with DMs, BM, and employees, and ensure they receive adequate support.
Achieve buy-in of potential improvements and implementation blueprints and timelines across stakeholders, including DMs, RVPs, corporate functional leads, etc.
Collaborate with the Sr. Mgr of Business Analysis to design scorecards and conduct closed loop feedback for continuous improvement.
Support training and implementation of initiatives across business units, regions, districts and branches.
Take an active role in support Operations Excellence Team in applying methodology to create operational and financial value streams.
Value-stream operational and business processes and measure current performance.
Identify and minimize waste throughout the rental flow and the life cycle of rental transactions.
Streamline operational processes to optimize performance in customer service and financial results.
Measure improvements in all relevant metrics.
Document and present improvement processes including the results, to stake holders in order to gain their support for the translation of the changes on a broad basis as well as further improvements to operations.
Work in close collaboration with field personnel and Operations Excellence Team to achieve results.
Identify and document best practices in all aspects of operations and rental transaction activities.
Support pilots in implementing, testing and validating new process improvements.
Partner with corporate training on initiatives that support change management and improve employee skills and performance.
Education: Bachelor's Degree in business, marketing, or industrial engineering, or related discipline required or comparable work experience.
Experience: Minimum 3 + years of operations experience or managing performance analytics. Must understand financial impact of operations and processes. Service experience and background is preferred.
Other Skills Required:
Excellent analytical skills and ability to recommend process or structural improvements based on fact patterns and trends.
Excellent ability to influence others as a subject matter expert.
Excellent interpersonal skills; ability to collaborate effectively.
Strong presentation and written/verbal communication skills.
Advanced level skills in Microsoft Office: Word, Excel, PowerPoint and Access.
Strong project planning and management skills.
Ability to work independently, as well as be part of a team.
Excellent problem solving and change management skills.
Strategic, innovative and creative thinker.
Advanced knowledge of selling process.
Working Conditions :
30%: office environment, sitting at a desk and working at a computer and phone; 70% travel and working with branches on improvements.