United Rentals Field Service Manager in Braintree, Massachusetts
United Rentals, the largest equipment rental company in the world, is offering an exciting opportunity for a Field Service Manager ready to grow their career with the leader in the industry. To continue our tremendous success and unparalleled growth, we are searching for qualified and ambitious individuals to organize the daily dispatch of Service Technicians for a metro area in a safe and timely manner, and assist the Service Departments as necessary. Responsibilities will include:
Plan and oversee dispatch of mechanics within the metro-area to maximize efficiency and customer service responsiveness. Must work closely with Operations Managers and Service Managers to ensure service is properly scheduled and executed to guarantee superior customer service.
Scheduling mechanics and organizing the daily dispatch of all technicians for the metro area
Coordinating service demands for equipment under normal and emergency situations
Perform record keeping on all road service activities
Maintain customer relations via phone and fax, making additions, cancellations, and changes regarding equipment service
Arrange for all emergency field repairs
Oversee service dispatch in a safe manner
Support and comply with all safety initiatives and polices; including attending safety meetings and performing safety inspection within company and governmental policies
Superior customer service remains the backbone of United Rentals, therefore your willingness and ability to provide this to each customer makes you a top-notch candidate. To be qualified for this position, the ideal candidate must have a high school diploma, technical knowledge of the DOT/Federal Motor Carrier rules and regulations, and strong organizational skills. The candidate should have a basic knowledge of excel/ PC skills and RentalMan Knowledge helpful. We look for candidates with a positive and professional phone demeanor, the ability to multi-task, and a diligent attention to safety. A valid driver's license with an acceptable driving record is required.
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.