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United Rentals Inside Sales Rep in Burnaby, British Columbia


As an Inside Sales Rep -- SST you will have responsibility to proactively increase revenue for the district/metro area by providing exceptional customer service, processing rental quotes and reservations and terminating contracts. You advise the SST Supervisor of product and service needs. Your essential duty is to support the district/metro area objectives in all aspects of sales and customer service to ensure World-Class service and operational excellence. Additional responsibilities include but are not limited to the following:

  • Respond to all inbound calls in a consistent, professional and courteous manner.

  • Qualify all equipment requests and propose comprehensive and effective solutions that suit the customer's requirements.

  • Accurate use of United Rentals computer systems and tools to perform all functions necessary to deliver quality customer service and support.

  • Identify leads for new business and communicate to the appropriate field personnel.

  • Call on lost and/or dormant accounts to generate business. Contact customers regarding outstanding, unpaid invoices to arrange payment.

  • Effectively resolve customer issues and coordinate solutions with other metro area personnel.

  • Accurately and precisely establish customer delivery needs and schedule equipment deliveries within capacity and routes.

  • Perform all duties in a safe manner at all times

Excellence in this challenging and rewarding position paves the way for advancement into our outside sales and other area roles.


*High School Diploma Required

  • Bachelor's Degree Preferred

  • Strong knowledge of construction equipment and supplies.

  • Strong customer service orientation.

  • Strong communication skills.

  • Sales experience preferred.

  • Strong computer skills and knowledge of most current business software.

  • Strong teamwork and interpersonal skills.

  • Independent, self-starter and strong self-imposed structure.

  • Multi-tasking and organizational skills.

  • Strong sense of urgency.

  • Typing skills.

  • Must have clear and pleasant phone demeanor, excellent oral and written communication skills.

  • Proficiency in Microsoft Office Suite applications.

  • Knowledge of overall construction industry.

  • Equipment usage and application.

  • Ability to deal constructively with and resolve conflict.

  • Flexibility and ability to deal with high volume of tasks, stressful and at times unfamiliar situations.

What's in it for you?

Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.