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United Rentals Credit Supervisor in Charlotte, North Carolina

Great company. Great people. Great opportunities.

As a Credit Supervisor at United Rentals, you will be responsible for managing assigned accounts receivable team portfolio, including allocating team resources to achieve goals and managing accountability to key performance metrics.

If you would enjoy the chance to make your mark with the world’s largest equipment rental provider, consider a future with United Rentals. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of the work we all do in providing the equipment that helps build our communities.

Additional responsibilities include the following:

  • Oversee new customer credit applications including but not limited to accessing credit agency data, collecting trade references, bank trades, to open new accounts

  • Oversee customer requests for lien releases (waivers) based on the time period and dollar amount, communicating directly with the submitter which may be either the customer and/or field operations when the waiver or release cannot be approved as submitted

  • Review customer certificate of insurance for rental protection plan and update systems as required

  • Manage the day to day operations of staff members responsible for various credit functions, which may include:

New Accounts

Lien, Pre-lien and Lien Releases

Collections

  • Responsible for ensuring metric strategies are executed by individuals and teams

  • Recommend process improvements and system enhancements to further maximize team efficiency

  • Analyze effectiveness of collection efforts to ensure use of proper and timely collection techniques

  • Prepare and assist in presenting annual performance reviews of credit office staff with Credit Manager

  • Evaluate accounts to determine options for securing account balance through frequent account reviews with Collectors

  • Prepare and assist with quarterly A/R reviews for credit staff

  • Identify areas of concerns, trends and make recommendations for collection and employment actions

  • Review and approve placement of unsuccessful accounts to be placed with third party agencies and/or attorneys

  • Responsible for direct management of credit office staff

  • Other duties assigned as needed

Job Requirements:

  • Bachelor’s Degree or equivalent combination of education and experience

  • Minimum 5 -7 years of related credit and collections experience; Demonstrated leadership capabilities required; Supervisory experience preferred

  • Working knowledge of Microsoft office (Excel, Word, & Outlook)

  • Business Knowledge - Understands company's business and current key initiatives

  • Negotiation Skills - Demonstrates effective negotiation techniques with customers

  • Conflict Resolution Skills - Deals constructively with conflict and responds professionally; focuses on the situation/issue, not the person

  • Teamwork - Works well collaboratively within own group and cross functionally to achieve goals

  • Leadership Skills - Leads by example in professional and respectful manner

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

What's in it for you?

U.S. Full Time roles : Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.

U.S. Part Time roles: Benefits offering includes 401(k) retirement with company match/RRSP; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.

Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.

*Offered for full time roles, part time eligibility in select provinces

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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