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United Rentals Credit/Collections Specialist - Hybrid Schedule in Charlotte, North Carolina

Great company. Great people. Great opportunities.

As a Credit Specialist at United Rentals, your ability to assess, negotiate and collect on open account receivables will be key. As our liaison between customers and branches, you will help us maintain positive relationships while meeting the established goals and objectives of our Credit Playbook/Credit Management team.

If you would enjoy the chance to make your mark with the world’s largest equipment rental provider, consider a future with United Rentals. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of the work we all do in providing the equipment that helps build our communities.

Additional responsibilities include the following:

  • Responsible for meeting established goals and objectives as determined by Credit Playbook/Credit Management

  • Responsible to meet all established metrics including those associated with contacting customers and collecting past due balances for assigned accounts receivable portfolio through a range of techniques, including telephone, email, facsimile and automated collection letters

  • Collect, review, evaluate and prepare credit recommendations for Credit Supervisor on additional action deemed appropriate and necessary to collect past due balances

  • Assist in the negotiation of payment arrangements and plan

  • Communicate progress and concerns with Credit Management Team on a regular basis

  • Work with field operations to review and resolve customer billing issues and disputes

  • Resolve any additional information requests, invoicing, billing issues documentation requests and disputes that may be brought up by the customers

  • Other duties assigned as needed

Job Requirements:

  • Bachelor's degree or equivalent experience preferred

  • Three to five years of related finance experience (collection experience preferred)

  • Strong Microsoft Office skills, particularly Excel

  • Ability to complete complex account reconciliations with a customer-focused approach

  • Web-Based Workflow Solution software experience preferred

  • Strong math and verbal/written communication skills

  • Superior organizational and time-management skills

  • Valid Driver's license is required

  • Bilingual in English and Spanish preferred

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

What's in it for you?

U.S. Full Time roles : Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.

U.S. Non-Full Time roles: Benefits offering includes 401(k) retirement with company match; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.

Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.

*Offered for full time roles, non-full time eligibility in select provinces.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.