United Rentals Inbound Sales Supervisor in Charlotte, North Carolina
Responsible for ensuring that the Reservation Specialist duties are performed so that commitments to customers are met, corporate policies and procedures are complied with, and regulatory requirements are followed.
To assist in developing and maintaining a team that is goal oriented and has a cost effective approach to all tasks.
A) Supervising the RS Team in their daily duties and supporting the CC Management team:
Administrative duties including monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.
Day-to-day problem resolution. Responsible for helping to resolve issues where staff needs assistance -- following the established escalation process
Assist with the measurement of job performance based on clearly understood common goals -- established key performance indicators
Target areas of opportunity for closer supervision and additional training.
Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
Collecting and reporting monthly department statistics and assist in clearly defining and evaluating the teams' productivity
Assist in developing and enhancing processes to make the department/company more efficient
Assist the CC Management Team in compiling data on, and reporting-up, the unique visibility that the Center has of the field and the industry that can assist in determining company wide.
B) Support Customers that qualify or meet the criteria established for the CCRS Team:
Provide a second tier of problem resolution for the customer.
Evaluate customer's special projects or requests (rollouts, large bids, etc.) and assign to proper CCRS
Key Performance Standards:
1) Effective time management of subordinate personnel
2) Increase productivity of subordinates
3) Timely issue resolution
4) Timely and accurate submission of reports and summaries
Bachelors Degree preferred, or, industry experience of 5 years
Minimum of 5 years industry experience or on the job and in house training
Ability to effectively plan, organize, communicate, and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multi-task
Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
Strict adherence to the code of business conduct (available in the URI intranet)
Values and Culture: 1) Being focused on the customers needs2) Being passionate about quality3) Decisions based on facts and integrity4) Being driven by goals and results5) Taking ownership and being accountable for all we do6) Being proactive with a can-do attitude7) Being a team player8) Being open and honestUnited Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.