United Rentals Manager, Process Improvement in Charlotte, North Carolina


Field Automation Strategy & Technologies enables United Rentals to fully utilize the improved operational processes gained through branch Kaizen, waste removal and continuous process improvement empowering us to exceed our customer's expectations through the development and implementation of new innovative tools and technologies.

The Manager Process Improvement is a key strategic role that will assist in the development and implementation of strategies and practices to drive substantial improvements in productivity and customer service through process innovation in the logistics and supply chain areas.


Essential Duties:

Support field in implementing process improvements and support broad based implementation of changes.

  • Work closely with Director of Business Innovation to translate best practice processes into action in target branches

  • Achieve buy in on implementation blueprints and timelines with DMs, BM, and employees, and ensure they receive adequate support

  • Achieve buy in of potential improvements across stakeholders, including DMs, RVPs, corporate functional leads, etc.

  • Collaborate closely with the Sr. Mgr of Business Analysis to design scorecards and conduct closed loop feedback for continuous improvement

  • Support training and implementation of initiatives across regions and districts

Identify and design short and long-term process improvement opportunities that can generate a material impact to bottom line performance, as well as customer and employee satisfaction:

  • Support Director of Business Innovation in analyzing current business processes and identifying areas of improvement based on best practices and utilizing process improvement workshops.

  • Collaborate with the Sr. Manager of Business Analysis to document, quantify and prioritize potential changes.

  • Support pilots in implementing and testing new process improvements

  • Work closely with IT to map out systems requirements and Q&A test developed tools.

Partner with corporate training on initiatives that support change management and improve employee skills and performance.


Education : Bachelor's Degree in business, marketing, or industrial engineering, or related discipline required

Experience :

  • 7+ years of branch operating experience, including P&L responsibility.

  • 3+ years of experience managing logistics, projects and/or supply chain operations in the construction, heavy equipment or rental businesses.

  • Demonstrated change management experience for process improvement in logistics and/or supply chain is required.

  • Experience managing a technology implementation or integration is preferred.

  • Service experience and background is preferred.

Other Skills Required:

  • Excellent analytical skills and ability to recommend process or structural improvements based on fact patterns and trends.

  • Excellent ability to influence others as a subject matter expert.

  • Excellent interpersonal skills; ability to collaborate effectively.

  • Strong presentation and written/verbal communication skills.

  • Advanced level skills in Microsoft Office: Word, Excel, PowerPoint and Access.

  • Strong project planning and management skills.

  • Ability to work independently, as well as be part of a team.

  • Excellent problem solving and change management skills.

  • Strategic, innovative and creative thinker.

  • Advanced knowledge of selling process.

Working Conditions: 40%: office environment, sitting at a desk and working at a computer and phone; 60% travel and working with branches on improvements.