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United Rentals Outbound Sales Supervisor in Charlotte, North Carolina

Great company. Great people. Great opportunities.


As an Outbound Sales Supervisor at United Rentals, you’ll be instrumental in supporting Outbound Sales Reps who are focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You’ll help manage our customer’s needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses. You’ll also be responsible for developing and maintaining a team that is goal oriented and sales focused.

This is a challenging yet rewarding position. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of your team and the work we all do in providing the equipment that helps safely build our communities.

Additional duties include the following:

  • Supervise a team of Outbound Sales Reps in their daily duties and support the Management team

  • Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators

  • Develop Outbound Sales Reps sales acumen by teaching and coaching the Reps on the talk tracks

  • Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.

  • Responsible for helping to resolve issues where staff needs assistance – following the established escalation process

  • Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies

  • Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations

  • Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental Revenue Growth for the Book of Business’ assigned to Outbound Sales Reps

  • Other duties assigned as needed


  • Bachelor’s Degree preferred, or, industry experience of 5 years

  • Minimum of 5 years industry experience or on the job and in house training

  • Ability to effectively plan, organize, communicate, and delegate

  • Good communication and math skills (abstract reasoning)

  • Problem solving skills and ability to multi-task

  • Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment

  • Strict adherence to the code of business conduct

  • Strong interpersonal skills with emphasis on coaching

  • Ability to multi-task, plan and organize time

  • Valid driver's license with acceptable driving record

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.

What's in it for you?

U.S. Full Time roles : Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.

U.S. Non-Full Time roles: Benefits offering includes 401(k) retirement with company match; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.

Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.

*Offered for full time roles, non-full time eligibility in select provinces.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.