United Rentals Customer Safety Training Specialist in Shrewsbury, Massachusetts
United Rentals, the largest equipment rental company in the world, is offering an excellent opportunity for a Customer Training Specialist to support our Northeast Trench Safety District.
Schedule and deliver CPT/CST and other classes for customers, working with Region Product Development Managers, District Managers, Branch Managers, and local sales reps
Prepare and organize training materials and manuals, etc. to ensure training experience is optimal and well received by customers
Coordinate the online registration process for classes and ensure class slots are filled to maximize customer participation and associated revenue
Work with local sales reps to identify key and other accounts to drive customer training revenue, with a focus on YOY incremental revenue growth and new account training revenue opportunities
Educate Sales Managers, Branch Managers, Outside Sales Reps, and Region Product Development Managers on training revenue opportunities and drive them to increase training revenue;
Coordinate the online evaluation survey of customers for all classes delivered; document feedback and work with Region Training Director to improve on any areas; maintain records of classes delivered, attendees, customers, and revenue generated
Improve delivery of programs based on survey results
Maintain proper and up to date Training credentials, OSHA certificates, etc
Minimum requirements include the following:
Bachelor Degree Preferred; OSHA 500 Certificate possessed or pending receipt
3 plus years field safety training experience, or OSHA compliance officer experience related to Trench Safety and Confined Space, and related field experience
Bi-lingual in English and Spanish preferred but not required
Some sales experience preferred, ability to effectively communicate with customers at all levels and internal sales reps;
Proficient in the OSHA Excavation Standard 1926 Subpart P and Confined Space 1910
Solid platform training and presentation skills
Knowledge and ability to deliver effective training in classroom, Train-The-Trainer, Safety Meetings/Tool-Box-Talks etc...
Superior public speaking and communication skills.
Strong influencing skills to drive field behaviors;
Exceptional customer service skills
Familiarity with Salesforce.com and/or other CRM Sales technology tools to drive customer training;
Strong PC skills, with a high level of proficiency in Excel, Access, PowerPoint, Word, & Project
Excellent oral and written communication skills
Travel within assigned territory approximately 85% to deliver classes, meet with customers
Other duties assigned as needed.
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.