Job Information
United Rentals Directeur de service - Service Manager in Trois-Rivieres, Canada
Great company. Great people. Great opportunities.
En tant que responsable de service chez United Rentals, vous serez le dirigeant d'une grande entreprise d’entretien. Vous aurez l'opportunité d'embaucher et de motiver une équipe incroyable de techniciens de service. Vous améliorerez continuellement l'efficacité et la satisfaction de la clientèle en vous assurant que l'équipement est bien entretenu et réparé. Vous travaillerez en étroite collaboration avec le directeur de succursale et aiderez à établir une succursale rentable grâce à votre direction, à vos connaissances en matière de service et d'entretien et à votre gestion des affaires.
Ce parcours vous permettra d’accéder à un poste de gestion chez United Rentals, le plus grand loueur d’équipement du monde. Nous vous fournirons les outils, la technologie et le soutien dont vous avez besoin pour fournir un travail excellent. Vous serez fier ou fière du travail fourni par vos employés, de votre atelier de service quant à la location du matériel nécessaire à la construction de nos milieux de vie.
Responsabilités complémentaires (liste non exhaustive) :
Motiver, encadrer et former les techniciens pour dépasser les normes de temps et de qualité et se conformer aux processus de réparation et d’entretien standard
Répartition des membres du personnel, en fonction des compétences et de la charge de travail.
Responsable du R&M, des profits et des pertes et des coûts/budget associés
Direction, planification, mesure et amélioration continuelle de toutes les mesures de rendement de service et d’entretien
Supervision des activités du service des pièces, pour assurer un service à la clientèle optimal, une productivité supérieure des techniciens/ateliers/du coût d’origine de l’équipement et un contrôle maximal des coûts
Évaluation du rendement et des possibilités de promotion des membres du service Identification et organisation des formations techniques nécessaires t accompagnement constant par des séan
Promotion d’une culture de sécurité et de discipline par le biais de leadership, respect individuel exemplaire des normes de sécurité, sens de la responsabilité et communication
Autres responsabilités en fonction des besoins
Exigences du poste :
Diplôme d'études secondaires requis; Diplôme d'école de commerce est un atout; Baccalauréat préférable
Permis de conduire en cours de validité et dossier de conduite acceptable
Vaste expérience en entretien de flotte d'équipement et en leadership
Cinq ans d'expérience en service et entretien et un minimum de 3 ans d'expérience en supervision
Solides aptitudes en leadership et capacité poussée à motiver les gens
Compétences supérieures en service à la clientèle
Connaissances importantes en comptabilité d’entretien et du compte de résultat d’une entreprise de location
Compétences de base en informatique, en particulier avec Microsoft Excel
Ce poste est considéré comme un poste critique en matière de sécurité aux fins des politiques et procédures de United Rentals.
As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
Sound challenging and fun? Consider getting on the management track at United Rentals, the largest equipment rental company in the world. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of your employees, your service shop and the work we all do in providing the equipment that helps build our communities.
Additional duties include the following:
Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
Staff location adequately based on skills and workload
Responsible for R&M, P&L and associated costs/budget
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed
Job Requirements:
High School Diploma required; trade-School Degree a plus; bachelor’s Degree preferred
Valid driver's license with acceptable driving record
Extensive Equipment Fleet Maintenance and leadership experience
5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills particularly with Microsoft Excel
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
As a Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise within the Power/HVAC Division. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians and Equipment Associates. You will maintain and repair a variety of specialty rental equipment and support assets assigned to the Power/HVAC fleet to ensure safe operation and readiness for rental. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
Sound challenging and fun? Consider getting on the management track at United Rentals, the largest equipment rental company in the world. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of your employees, your service shop and the work we all do in providing the equipment that helps build our communities.
Additional duties include the following:
- Supervise the preventative maintenance, trouble shooting, and repair of a variety of equipment, including but not limited to the following:
Silent Diesel Generators 20kw to 1.5MW
Air–Cooled Chillers 10 to 400 Tons
Rental Industry Air-Conditioners 5 to 40 Tons
Desiccant Dehumidifiers and Negative Air Machines
Electrical Distribution
Load Banks
Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
Supervise Service Technicians, ensuring safety policies and procedures are followed at all times
Build strong customer relationships through the delivery of high quality and timely customer service
Apply United Rental policies to maximize productivity while maintaining a safe work environment in a clean, organized facility
Manage the shop operating expenses
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
Meet on regular basis with Branch Managers, reporting any problems and discussing possible solutions
Other duties assigned as needed
Job Requirements:
High school diploma or equivalent
3-5 years of operations and shop management experience with background in repairing and maintaining the equipment stated above
Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic and other systems
Advanced knowledge of heavy equipment, the manufacturers’ warranty process, and the work order / time spent accounting process
Experience on diesel, hydraulic and electrical systems that allows for independent assessment and diagnosis in most situations
Valid driver's license with acceptable driving record
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills particularly with Microsoft Excel
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.
What's in it for you?
U.S. Full Time roles : Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.
U.S. Non-Full Time roles: Benefits offering includes 401(k) retirement with company match; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.
Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.
*Offered for full time roles, non-full time eligibility in select provinces.
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.